CRITICAL, REGULATORY AND
TRANSACTIONAL MAIL.
CRITICAL, REGULATORY AND
TRANSACTIONAL MAIL.
CRITICAL, REGULATORY AND
TRANSACTIONAL MAIL.
CUSTOMER COMMUNICATION MANAGEMENT.
CUSTOMER EXPERIENCE MANAGEMENT/DIGITAL CUSTOMER EXPERIENCE.
WHAT WE DO.
Customer Communication Management.
CCM DEFINED – TACTICAL & PRACTICAL
The Mission Statement
“Help our clients to create, manage and deliver outstanding customer communications. Achieved through a blend of deep customer insight and engaging content delivered through agile and innovative technologies and services.”
Services contained:
Data
Insight/Analytics
Single Customer View
Content & Creative
Composition (Design, Develop, Deploy)
Planning & Orchestration
Omni-Channel Execution
Services contained:
CX/UX Design & Creative
CRM
Loyalty
Customer Journey Optimisation
Platform Provision
Application Development
Digital Transformation
Customer Experience Management/Digital Customer Experience.
CX/DCX DEFINED
The Mission Statement
“Help our clients deliver positive customer experiences and generate loyalty through appropriate channel mix. Achieved through a blend of physical, digital, mobile, social and human interactions underpinned by cohesive technologies and services.”
GO INSPIRE – SOLUTIONS.
About us
Business Critical Communications.
‘Channel of choice’ delivery.
CXM model.
Guided transformation.
Agile working methodologies.
40
Transactional Clients
164m
Communications per annum
8
2019/20 new client transactions
100k+
Templates under management
24/7
Support
OUR CREDENTIALS.
Secure, Trusted, Compliant
SECUREtest
ISO 27001
Cyber Essentials Plus
ICO/DPA
ENVIRONMENTAL
ISO 14001
Paper sourcing – FSC & PEFC
CO2e Reduced
QUALITY
ISO 9001
SAFE
OHSAS 18001
Memberships, Accreditations and Certifications
COMPOSITION & DATA PROCESSING.
Fully managed data services
"
Secure file transfer SFTP/API/Web calls.
"
All file formats supported.
"
Market leading composition platforms.
"
Simplified data workflows.
"
File based integrity.
"
reconciliation.
Communications Management.
Full communication control
Significantly reduce change window and costs.
Portal based.
Produce and/or edit templates.
Online proofing.
Supports multi-channel formats.
Full audit trail.
Transactional Mail.
State-of-the-art print, enclosing and mailing technologies
Approved partner.
Fully automated document factory.
2D barcode integrity.
End to end whitepaper solution.
Multi-site capabilities.
production.
MULTICHANNEL DELIVERY.
Market leading integrated Outputs
PRINT.
EMAIL.
SMS.
PURL.
PORTAL.
WHATSAPP.
- End customer 'channel of choice'
- Full channel integration (i.e. divert to print if unsuccessful)
- Reporting suite across all channels
DIGITAL DOCUMENT REPOSITORY.
Long-term storage and retrieval of client documents
customer view.
document access.
Multi-channel inputs.
B2B and B2C access.
GDPR business rules such as securely destroy.
Full audit trail.
LET US INSPIRE YOU.
OUR AWARDS
We deliver award-winning campaigns for the UK’s biggest brands
OUR AWARDS
We deliver award-winning campaigns for the UK’s biggest brands