DATA-DRIVEN DIRECT MAIL.
DATA-DRIVEN DIRECT MAIL.
DATA-DRIVEN DIRECT MAIL.
CUSTOMER COMMUNICATION MANAGEMENT.
CUSTOMER EXPERIENCE MANAGEMENT/DIGITAL CUSTOMER EXEPRIENCE.
WHAT WE DO.
Customer Communication Management.
CCM DEFINED – TACTICAL & PRACTICAL
The Mission Statement
“Help our clients to create, manage and deliver outstanding customer communications. Achieved through a blend of deep customer insight and engaging content delivered through agile and innovative technologies and services.”
Services contained:
Data
Insight/Analytics
Single Customer View
Content & Creative
Composition (Design, Develop, Deploy)
Planning & Orchestration
Omni-Channel Execution
Services contained:
CX/UX Design & Creative
CRM
Loyalty
Customer Journey Optimisation
Platform Provision
Application Development
Digital Transformation
Customer Experience Management/Digital Customer Experience.
CX/DCX DEFINED
The Mission Statement
“Help our clients deliver positive customer experiences and generate loyalty through appropriate channel mix. Achieved through a blend of physical, digital, mobile, social and human interactions underpinned by cohesive technologies and services.”
OUR SERVICES.
Market Leading Integrated Outputs
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CUSTOMER AQUISITION.
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CUSTOMER RETENTION.
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CROSS SELL/UPSELL.
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REWARDS MAILINGS.
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ALWAYS ON/TRIGGER MAILINGS.
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TRADE DRIVERS.
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FUND RAISING & DONATION MAILINGS.
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DOOR DROP & PARTIALLY ADDRESSED.
OUR CREDENTIALS.
Secure, Trusted, Compliant
SECURE
ISO 27001
Cyber Essentials Plus
ICO/DPA
ENVIRONMENTAL
ISO 14001
Paper sourcing – FSC & PEFC
CO2e Reduced
QUALITY
ISO 9001
SAFE
OHSAS 18001
Industries Bodies & Memberships
COMMUNICATIONS MANAGEMENT.
Full communications control
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SIGNIFICANTLY REDUCE COSTS.
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PORTAL BASED.
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PRODUCE AND/OR EDIT TEMPLATES.
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ONLINE PROOFING.
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SUPPORTS MULTICHANNEL FORMATS.
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FULL AUDIT TRAIL.
MULTICHANNEL DELIVERY.
Market leading integrated Outputs
PRINT.
EMAIL.
SMS.
PURL.
PORTAL.
WHATSAPP.
- End customer 'channel of choice'
- Full channel integration (i.e. divert to print if unsuccessful)
- Reporting suite across all channels
EFFICIENT AGILE PRODUCTION.
Market leading integrated manufacturing
We provide high speed, high volume end-to-end management and production of highly targeted Direct Mail including insight, identification of target audiences and data cleanse, production and distribution. Strategic relationships and many postal providers to maximise postal saving e-comms for some of the UK’s most trusted brands.
CREATIVE FORMATS.
Market leading creativity manufacturing
DIRECT MAIL.
State-of-the-art digital and offset print, enclosing and mailing technologies
Approved partner.
Fully automated document factory.
2d barcode integrity.
End-to-end whitepaper solution.
Multi-site capabilities.
Production.
MULTICHANNEL DELIVERY.
State-of-the-art digital and offset print, enclosing and mailing technologies
Intelligent enclosing and inline web printing and finishing technology, we have one of the largest mail production footprints in the UK, mailing over 800 million items per year.
ALWAYS ON DIRECT MAIL.
Next generation mailing solution
Always on direct mail that provides access to a daily production stream of fully variable/personalised printed customer communication. Consolidation of multiple small volume mailings delivers over 30% saving on postage costs, with secure production and full audit trail making Hybrid a suitable solution for both Marketing and Operational communications requirements.
LET US INSPIRE YOU.
OUR AWARDS
We deliver award-winning campaigns for the UK’s biggest brands
OUR AWARDS
We deliver award-winning campaigns for the UK’s biggest brands